Effective Date: 1st September 2025

Alannah Aiken (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, join our community, or purchase our services.

1. Information We Collect

We may collect the following information when you interact with us:

Personal details: name, email address, billing address, and contact information.
Payment details: credit card information (processed securely through Stripe we do not store card details ourselves).
Account activity: log-in details, preferences, and interactions in our community.
Technical data: browser type, IP address, and cookies when you visit our website.

2. How We Use Your Information

We use your information to:

Provide access to our membership, coaching calls, and community features.
Process payments and manage subscriptions.
Send updates, resources, and support emails.
Improve our services and website experience.
Comply with legal, accounting, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your information. We may share your information only with:

Stripe: for secure payment processing.
Service providers: such as Squarespace (website hosting), email platforms (Squarespace & Kit, or community platforms (e.g. Facebook group) used to deliver services.
Legal obligations: if required by law or to protect our rights.

4. Data Security

We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access. All payments are encrypted and processed by Stripe, a PCI-compliant payment provider.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. You can disable cookies in your browser at any time.

6. Your Rights

As an Australian user, you have rights under the Privacy Act 1988 and the Australian Privacy Principles, including:

The right to access the personal information we hold about you.
The right to request corrections to your personal information.
The right to opt out of marketing communications at any time.

7. Retention of Data

We will retain your personal information only as long as necessary to provide services and meet legal or tax requirements.

8. International Transfers

If you access our services outside Australia, your information may be transferred to servers located internationally (for example, Stripe or Squarespace servers in the US).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: alannah@alannahaiken.com